Conditions for reservation and cancellation

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Your reservation request is being dealt with and will only be final after we have e-mailed you a confirmation

Late arrival

If you come too late, we may in some cases have to shorten or even cancel your program. If you know you will be arriving late, we would be very grateful if you could let us know by calling +31 (0)20 556 7100 and asking for the museum administration desk.

Charges

The charges for the different types of visit, which you pay online, are as follows:

• Educational program: € 40 per group.
• Introductory program: € 50 per group.
• Group visit with short introduction: € 15 per group.
• Lunch: € 8 to € 10 per person.

You pay the entry charge for the number of people in your group at the museum entry desk. The entry charges are € 4.50 per person for under-18s and € 9.00 per person for people of 18 years or older.

Payment

You pay for your program and lunch reservations online by credit card.
You pay the charge for the number of people in your group at the museum entry desk, where you can pay by PIN card, credit card or in cash.

Group entrance

You don't have to wait in the queue with your group. The group leader can report to our special group entrance, to the left of the normal visitors’ entrance, and your group can then enter the museum in this way.

Up to three weeks before the planned visit/date, you can cancel educational and introductory programs. It is not possible to cancel an admission by appointment. If you cancel later, the charges will not be refunded. Cancellations can only be made by email, to: reservations@annefrank.nl

In your email please state the name of your school or other organisation, and the date and time of the program. The cancellation confirmation we will send you is your proof of cancellation. If you do not receive a cancellation confirmation, please call us on +31 (0)20 556 7100 during workinghours from 10AM till 1PM

It is not possible to cancel group visits.

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