During your visit to the museum, we request you to take into account the rules below. This facilitates the smoothness of your own visit and will allow you not to disturb other visitors.
For telephone enquiries regarding group reservations call +31 (0) 20 5567105.
Have a look at our frequently asked questions...
Mobile telephones, making films and taking photos are not allowed
We request that you do not make films or take photos at the house. This can damage the vulnerable originals and it is disturbing for other visitors. We request you to switch off your mobile phone.
No large bags
Due to the lack of a cloakroom, as well as for security reasons, it is not possible to visit the Anne Frank House with a large backpack, travel bag or trolley. You can leave your luggage in a locker at the Central Station or in your hotel.
The use of small bags is usually allowed if these are carried in hand at all times, and are not placed on the ground. Luggage placed on the ground will be removed from the museum immediately. The Anne Frank House does not accept liability for losing luggage as a result of this.
The Anne Frank House is not accessible for baby buggies. You can leave the baby buggy in the central hall, to the right of the information desk. You should make sure the baby buggy is empty of all luggage.
Dogs not allowed
It is not allowed for visitors to bring along animals or other pets.
During the visit to the Anne Frank House, the visitor conditions apply. These conditions have been registered with the Chamber of Commerce of Amsterdam under no. 33129466.
Read our visiting conditions (pdf) (318KB)