Introductory program

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• I have not received a reservation confirmation or a confirmation email, what can I do?
• What if my group is larger than the maximum of 14 people?
• Is it possible to come with two groups at the same time?
• If I book an introductory programme, do I have to reserve entry tickets separately?
• Can I pay for my program reservation on account?
• Is it possible to arrange a guided group visit to the Anne Frank House?
• How long does an Introductory programme last?
• In what languages can I book an introductory programme?
• Can I cancel my program?
• How can I cancel my program reservation?
• How can I change my program reservation?
• I have forgotten the date and time of my booking. What can I do?

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I have not received a reservation confirmation or a confirmation email, what can I do?
If your email account has a spam filter, check that your confirmation email has not been filtered out. If you still cannot find your confirmation email, please contact us at: reservations@annefrank.nl

What if my group is larger than the maximum of 14 people?
If your group is made up of more than 14 people, you should split up the group and make two or more reservations.

Is it possible to come with two groups at the same time?
No, if you are coming with more than one group you should make a separate reservation, at a separate time, for each group.

If I book an Introductory programme, do I have to reserve entry tickets separately?
No, entry tickets for the museum are included in your reservation. 

Can I pay for my program reservation on account?
No, you can only pay for your program online with a credit card. 

Is it possible to arrange a guided group visit to the Anne Frank House?
No, we do not provide any guided tours of the Anne Frank House. We do have an audio tour in nine different languages. 

How long does an Introductory programme last?
The duration of the Introductory programme is 30 minutes after which you / your group will visit the house without a guide. The programmes follow immediately after one another, so it is not possible to extend the time of the programme. We therefore advise you to arrive on time.

In what languages can I book an introductory programme?
You can book an introductory programme in Dutch and English.

Can I cancel my program?
Only educational programs can be cancelled, not group visits. You can cancel your educational up to four weeks before the planned date.

How can I cancel my program reservation?
You can only cancel your program by emailing: reservations@annefrank.nl
Please state the name of your school or other organisation, and the planned date and time of the program. The cancellation confirmation we will send you is your proof of cancellation. If you do not receive a cancellation confirmation, please call us on +31 (0)20 556 7100 and ask for the backoffice. You can cancel your program up to four weeks before the planned date. If you cancel later than that, the program charge will not be refunded.

How can I change my program reservation?
You can let us know about any changes by emailing: reservations@annefrank.nl
As well as the new details, please state the name of your school or other organisation, and the date and time of the program.
I have forgotten the time of my reservation. What should I do?
If you no longer know the time of your reservation, you can contact us by email. In your email, let us know the school or organisation you belong to, and we will send you the confirmation again. Please send your email to reservations@annefrank.nl


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Anne Frank Huis. Bezoekers in de rij voor het Anne Frank Huis.
Anne Frank House. Visitors waiting in line for the Anne Frank House.

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