Introductory program

  • Imprimir

Introductory program for individuals:
• If I book an Introductory program, do I have to reserve entry tickets separately?
• I have not received a reservation, what can I do?
• How long does an Introductory program last?
• Can I pay for my program reservation on account?

Introductory program for groups: 
• Is it possible to visit with two groups at the same time?
• In what languages can I book an Introductory program for groups?
• How can I change or cancel my group reservation?
• I have forgotten the date and time of my bookingm, what should I do?

----------------------------------------------------------------------------------


If I book an Introductory program, do I have to reserve entry tickets separately?
Your entry tickets for the museum are included in your reservation. 


I have not received a confirmation, what can I do?
If your email account has a spam filter, check that your confirmation email has not been filtered out. If you still cannot find your confirmation email, please contact us at: reservations@annefrank.nl


How long does an Introductory program last?
The duration of the Introductory program is 30 minutes, after the program you / your group will visit the museum. We advise you to arrive on time.

 

Can I pay for my program reservation on account?
You can only pay for your Introductory program online, with a credit card. 


Is it possible to visit with two groups at the same time?
If you are coming with more than one group, you should make a separate reservation, at a separate time, for each group.

 

In what languages can I book an Introductory program for groups?
You can book an Introductory program for groups in both Dutch and English.

 

How can I change or cancel my group reservation?
You can only change or cancel your program by emailing: reservations@annefrank.nl. Please state the name of your group and the planned date and time of the program. If you do not receive a change or cancellation confirmation, please call us on +31 (0)20 556 7100 and ask for the backoffice. You can change or cancel your program up to four weeks before the planned date. If you change or cancel later than that, the program charge will not be refunded.

I have forgotten the time of my reservation, what should I do?
If you no longer know the time of your reservation, you can contact us by email. In your email, let us know the school or organisation you belong to, and we will send you the confirmation again. Please send your email to reservations@annefrank.nl


Venda de ingressos online Perguntas mais frequentes sobre vendas de ingressos online

A experiência mostra que a maioria das perguntas que nos são enviadas referem-se a um dos seguintes tópicos...

Mais...
Anne Frank Huis. Bezoekers in de rij voor het Anne Frank Huis.
Anne Frank House. Visitors waiting in line for the Anne Frank House.

Terms and conditions Group visits

Your reservation request is being dealt with and will only be final after we have e-mailed you a confirmation...

Mais...