Frequently Asked Questions

Below, we answer frequently asked questions about buying tickets, visiting the museum, group visits, and more.

Tickets

According to our visiting conditions we do not reschedule tickets or give refunds. Not even in case of circumstances beyond your control, such as public transport problems, a negative travel advice or personal circumstances. We are sorry to disappoint you. 

Do you have another question? Please reach out to us using our contact form.

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