Unfortunately, we do not reschedule tickets or give refunds. Not even in case of circumstances beyond your control, such as public transport problems, a negative travel advice or personal circumstances. Please refer to our Terms and Conditions for Visitors.
Tickets for a museum visit + introductory program:
Book an introductory program before your visit to the museum. In 30 minutes, one of our educators will take you through the history of Anne Frank in the context of the Second World War and the persecution of the Jews. Through this informative and interactive talk, you will be well prepared for your visit.
The program is in English and costs € 6.00 extra. Please note that this program is not suitable for visitors under 10 years old, however this is at visitors own discretion. Please ensure you arrive on time, we recommend at least five minutes before your allotted time slot.