Are you planning to visit the Anne Frank House, and do you want to prepare for your visit? Here, you will find practical information about our facilities, special facilities for visitors with disabilities, and our Terms and Conditions for Visitors.
The following rules to all museum visits:
- Don't leave home in case of health problems. Visitors are welcome, provided that they and their family members have been free of complaints for at least 24 hours (If you have health issues related to Corona we are able to reschedule your booking. Please send an email to email@example.com);
- One person per group presents the tickets;
- Pay by bank card or credit card;
- Observe a distance of 1.5 metres from visitors who are not in your group;
- Always observe the hygiene measures;
- Always follow the instructions of the museum staff.
The Anne Frank House is located in the city centre of Amsterdam, at Prinsengracht 263-267. The entrance to the museum is around the corner, at Westermarkt 20. It is a 20-minute walk from Amsterdam Central Station. Alternatively, take tram 13 or 17 and get off at the Westermarkt stop. You can take all the time you need for your visit. On average, a visit takes an hour.
There are many stairs in the Anne Frank House. If you have difficulty walking, you may have trouble climbing the steep stairs.
In order to protect the original items in the museum and to avoid causing nuisance to other visitors, photography is not allowed in the museum.
The museum has a cloakroom where you can leave your coat, bag, umbrella, or buggy. Only bags that are smaller than an A4 sheet of paper can be carried inside. We do not have room to store large bags and backpacks, suitcases, or other large items. Please leave your luggage at your hotel or deposit it at Amsterdam Central Station, otherwise, you may not be able to visit the museum. Please note: the cloakroom is temporarily closed in July and August.
Free audio tour
The audio tour is key to your visit to the museum. It provides you with more information about the persecution of the Jews, the Second World War, the people in hiding, and their helpers. The audio tour is an essential addition to the stories told inside the museum and to the documents and objects you will see there.
The free audio tour is available in nine languages:
The museum cafe
After your visit, you can sit down and talk in the museum café, enjoying a beautiful view of the Prinsengracht. We offer a wide range of hot and cold drinks as well as various snacks and lunch dishes.
The cafe can only be accessed through the museum. Payment is by card only.
Here, you can buy The Diary of Anne Frank, the museum catalogue, postcards, or one of our many other publications. Your purchase helps the Anne Frank House conserve the museum and contributes to our (educational) activities.
The museum shop keeps the same opening hours as the museum and can only be accessed through the museum. Payment is by card only. The range of items sold in our shop is also available online.
Terms and conditions for visitors
We want everyone to have a pleasant visit. Our Terms and Conditions for Visitors are part of our efforts. These Terms and Conditions cover access to the museum, the code of conduct for visitors, and our complaints procedure, among other things.
Online Dispute Resolution
Our Terms and Conditions for Visiting and the agreement between the visitor and the Anne Frank House are subject to Dutch law. Any disputes arising between the visitor and the Anne Frank House as a result of this agreement shall be decided upon only by a judge having jurisdiction in Amsterdam, The Netherlands.
If you have a problem with an online purchase and cannot resolve it with the Anne Frank House, you can use the Online Dispute Resolution-platform to send your complaint to an approved dispute resolution body. To submit a complaint on this site, you must be a resident of a country that's part of the EU.
Inside the museum
Frequently Asked Questions