Practical information

Accessibility of the museum

Anne Frank House

Part of the Anne Frank House is located in an Amsterdam canal-side house. The stairs in these old houses are very steep and there is no elevator. People who have difficulty walking and visitors using a wheelchair can only visit the modern part of the museum.

Disabled visitors

Unfortunately, the old part of the museum and the Secret Annex are not accessible for people using wheelchairs. A special entrance for people using wheelchairs provides access to the modern part of the museum, where they can visit the temporary exhibition, the museum cafe, and the museum shop. 

There is a disabled parking space at Westermarkt, at 40 metres from the entrance to the museum.

Do you have a Hidden Disabilities Sunflower? The Anne Frank House is familiar with this. When you arrive at the museum, discuss with our colleagues what extra support, help or time you need.

Visually-impaired visitors

The blind and partially sighted can listen to the audio tour. The old part of the museum is not suitable for assistance dogs due to the steep stairs, see our terms and conditions for visiting, article 4.4.

Hearing-impaired visitors

At the information stand near the entrance, hearing-impaired visitors can obtain a written version of the audio tour.