Troubleshooting

Problems with viewing the Secret Annex virtual tour

You're trying to view the Secret Annex virtual tour, but are having issues.

Possible issues

The screen is black and your browser shows a pop-up message: "Failed to load the WebGL renderer".

This points to one of the following problems:

  • the videocard in your device hasn't enough memory
  • your browser doesn't support WebGL
  • WebGL is not switched on

In this case:

Visit get webgl.org

This website checks your browser and points to solutions.

If you are unable to get WebGL to work, choose a page in the front section of the building:

The front section

For other problems with viewing the virtual tour:

Contact the Anne Frank House